Resources
Frequently Asked Questions
Questions about wellness tracking, household plans, app features, membership benefits, and getting started.
About the Wellness App
What is the Wellness App?
The Soluna Wellness App helps you organize medications, supplements, reminders, routines, wellness goals, and health information in one place. Whether you're tracking your own wellness or supporting eligible household members, the Wellness App helps keep everything organized and accessible.
Can I use the Wellness App without a Soluna Membership?
Yes. The Wellness App is available as a standalone product with Free, Personal, and Household plans. Soluna Membership includes the Household Wellness Plan as part of membership benefits.
What is the difference between Free, Personal, and Household?
Free is designed for basic wellness tracking. Personal adds reminders, expanded tracking, and additional wellness features for an individual user. Household allows eligible household members to be managed under one plan, making it easier to organize medications, supplements, routines, and wellness goals across multiple people.
What is included in the Household Plan?
The Household Plan allows eligible household members to maintain their own wellness information while being managed under a shared household plan. This may include medication tracking, wellness goals, reminders, supplements, routines, and household wellness organization tools.
Can I manage more than one person?
Yes. The Household Plan is designed to help organize wellness information for eligible household members through a shared subscription. Individual healthcare decisions, provider reviews, prescriptions, and treatment plans remain patient-specific.
Does the Wellness App provide medical advice?
No. The Wellness App is designed to support wellness tracking, organization, reminders, and educational content. It does not replace medical advice, diagnosis, or treatment from a licensed healthcare provider.
Can I track medications and supplements?
Yes. The Wellness App allows users to organize medications, supplements, routines, wellness goals, and reminder schedules in one place.
Is my information private?
Yes. The Wellness App is designed with privacy and security in mind. Health information is handled according to applicable privacy and security requirements.
Is there a mobile app?
Yes. The Soluna Wellness App is available for iOS and Android devices.
Can I upgrade to Soluna Membership later?
Yes. Many members begin with the Wellness App and later upgrade to Soluna Membership as their healthcare and wellness needs grow. Soluna Membership includes the Household Wellness Plan along with Family Rx and Specialty Rx member benefits.
What if I have a medical emergency?
The Wellness App is not equipped for medical emergencies. Call 911 or go to your nearest emergency room immediately.
About Your Soluna Membership
What is included with my Soluna Membership?
Your Soluna Membership connects Specialty Rx, Family Rx, and the Wellness App through one simple membership. Members receive: • Specialty Rx member benefits • One included Family Rx visit each month • Household Wellness Plan access • Preferred member pricing across the Soluna ecosystem The membership is designed to connect healthcare, wellness, and support through one experience.
Is membership per person or per household?
Soluna Membership is not priced per person. One membership can support eligible household members through individual patient profiles. Each patient maintains their own health information, provider reviews, prescriptions, and treatment plans.
Can I add family members or household members?
Yes. Eligible household members can have their own profiles under the same Soluna Membership. Provider reviews, prescriptions, treatment plans, and health information remain specific to each patient.
Does everyone share the same medical record?
No. Each patient maintains their own health information, provider reviews, prescriptions, and treatment plans. Clinical decisions are made individually by licensed providers.
Why does Soluna use a membership model?
Membership connects Specialty Rx, Family Rx, and the Wellness App into one connected healthcare experience. Instead of managing multiple services separately, members receive healthcare, wellness tools, support, and member benefits through a single membership.
What is Specialty Rx?
Specialty Rx provides access to provider-reviewed treatment options through a secure online experience. When prescribed, medications are fulfilled through licensed pharmacy partners.
What is Family Rx?
Family Rx connects members with a licensed provider for everyday healthcare needs through virtual visits. Members receive one included Family Rx visit each month as part of membership.
What is the Wellness App?
The Wellness App helps members stay connected to their health journey through wellness tracking, reminders, educational resources, medication tracking, and household wellness organization. Soluna Membership includes the Household Wellness Plan.
Can I use all three offerings together?
Yes. Soluna was designed to connect Specialty Rx, Family Rx, and the Wellness App through one membership and one connected healthcare experience.
How does Soluna protect my privacy?
Clinical information is handled through secure healthcare systems designed for patient care and protected according to applicable privacy requirements. Each patient profile remains specific to that individual.
I still need help.
Can't find what you're looking for? Contact us anytime at support@solunaone.com or (305) 845-2645 and a member of the Soluna team will be happy to assist.
